Terms of service
Welcome to the Brightpath Commerce Limited website (“we,” “our,” or “us”). Please read these Terms of Service (“Terms”) carefully before using our website. By accessing or using our services, you agree to be bound by these Terms.
1. Scope of Application
1.1 These Terms apply to all users who access, purchase from, or use our website and related services.
1.2 If you do not agree to these Terms, please discontinue using our website and services immediately.
2. User Eligibility
2.1 You must be at least 18 years old or have parental/guardian consent to use this website.
2.2 You agree to provide accurate, current, and complete information during registration and update it when necessary.
2.3 You may not use false identities, impersonate others, or engage in fraudulent activities.
3. Product Information & Pricing
3.1 We make every effort to ensure the accuracy of product descriptions, sizing, color images, stock status, and pricing, but actual items may slightly differ due to production batches or display differences.
3.2 All prices are displayed in GBP and may change due to currency fluctuations. Final prices are as shown on the order confirmation page.
3.3 We reserve the right to correct product information or prices at any time, including for orders already submitted but not yet shipped.
4. Orders & Acceptance
4.1 Please carefully review all details before placing an order, including shipping address, contact information, product type, quantity, and price.
4.2 Submitting payment does not constitute final acceptance. Orders will be confirmed after stock availability, payment verification, and shipping feasibility checks.
4.3 We reserve the right to cancel orders due to insufficient stock, failed payments, unserviceable addresses, or suspected fraud. Refunds will be issued within 7 business days.
5. Payment Methods
5.1 We accept credit cards, debit cards, PayPal, and other payment methods listed on our site.
5.2 All transactions are processed via secure payment gateways, and we do not store your complete payment information.
5.3 We are not responsible for delays or failures caused by banks or payment processors.
6. Shipping & Delivery
6.1 Please refer to our Shipping Policy for full details.
6.2 Delivery times are estimates only and may be affected by customs clearance, weather, holidays, and other factors.
6.3 Once the order is handed over to the courier, the risk of loss passes to the customer. We will assist with disputes but are not directly liable for delays, damage, or loss in transit.
7. Customs & Import Duties
7.1 International orders may be subject to import duties, taxes, or customs clearance fees, which are the responsibility of the customer.
7.2 If the customer refuses to pay duties or fails to provide required customs documents, resulting in return or destruction of the package, no refund will be issued or only the product cost (minus shipping and related fees) will be refunded.
8. Returns & Refunds
8.1 All returns must comply with our Refund Policy.
8.2 Customers must request a return within 14 days of receipt, and products must remain unused, unworn, and in their original packaging.
8.3 Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
9. Intellectual Property
9.1 All text, images, logos, designs, and multimedia on this website are owned by or licensed to Brightpath Commerce Limited and protected by copyright and intellectual property laws.
9.2 No content may be copied, distributed, modified, or used commercially without our written consent.
10. Account Security
10.1 You are responsible for maintaining the confidentiality of your account and password and for all activities under your account.
10.2 If you suspect unauthorized access, you must notify us immediately.
11. Disclaimer & Limitation of Liability
11.1 This website is provided “as is,” and may experience interruptions, errors, or technical issues.
11.2 We are not responsible for losses caused by force majeure, network failures, or actions of third parties.
11.3 In no event shall our total liability exceed the total amount you paid for the products purchased on our site.
12. Governing Law & Dispute Resolution
12.1 These Terms are governed by the laws of the United Kingdom.
12.2 Disputes shall first be resolved through negotiation. If unresolved, disputes shall be submitted to the competent courts in the UK.
13. Changes to Terms
13.1 We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on the website.
13.2 Continued use of our website constitutes acceptance of the updated Terms.